Privacy Policy
1. We respect your privacy
(a) enCompass Evolve respects your right to privacy and is committed to safeguarding the privacy of our customers. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about you or your business.
2. Collection of personal information
(a) enCompass Evolve collects personal information from you in a variety of ways, including when you interact with us electronically, via video chat or in person, when you access our forms and questionnaires, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
(b) You may provide basic information such as your name, business name, phone number, address, and email address to enable us to send information and process your product or service order. At this time, and at other times, we may collect additional information including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) We may also collect any other information you provide while interacting with us.
3. Use of your personal information
(a) enCompass Evolve may use personal information collected from you to provide you with information and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) enCompass Evolve may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail, using the information you have provided.
4. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of enCompass Evolve, its website and customers or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
​
(e) We use POWr to manage our website form submissions (with exception to the contact us form, managed by Wix). By submitting information via these forms, you acknowledge that the information you provide will be transferred to POWr for processing in accordance with their Privacy Policy and Terms.
(f) If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(e) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5. Security of your personal information
(a) enCompass Evolve is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.
​
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6. Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). Depending on the nature of this request, a small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at encompassevolve@gmail.com.
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances, as set out in the Privacy Act.
7. Complaints about privacy
If you have any complaints about our privacy practices, please send details of your complaint to encompassevolve@gmail.com. We take complaints very seriously and will respond in a timely manner after receiving written notice of your complaint.
8. Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.